Privacy Policy
This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit from our site.
Contact
If you have questions or if you would like to make a complaint, please contact us by e-mail at info@broadviewrental.com or by mail using the details provided below:
10127 Broadview Rd, Broadview Heights, OH 44147
Last updated: 03/05/2025
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.
Collecting Personal Information
When you visit the Site, we collect certain information about your device and your interaction with the Site. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify.
Customer support information
- Examples of Personal Information collected: examples above.
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
Minors
The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with trusted third-party service providers to help us operate our website, provide our services, and fulfill our contracts with you, as described above. For example:
We use WooCommerce to power our online store. WooCommerce is a plugin that runs on WordPress, and depending on your location or purchase, your data may be processed by hosting providers, payment gateways (e.g., Stripe, PayPal), and shipping platforms (e.g., ShipStation, EasyPost).
We may share your Personal Information with analytics providers, email marketing platforms, or security and anti-fraud tools to help us improve your experience and protect our store.
We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights and the safety of our users.
You can read more about how our key service providers handle your data by reviewing their privacy policies.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
- GOOGLE – https://www.google.com/settings/ads/anonymous
- BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which include: keeping you up to date on new products, services, and offers.
Automatic decision-making
Our website may use limited automated decision-making processes, primarily for the purpose of preventing fraudulent activity. These processes are implemented through third-party services we rely on, such as payment gateways (e.g., Stripe, PayPal) and security plugins.
Services that may include elements of automated decision-making include:
Temporary denylist of IP addresses that show patterns of suspicious behavior, such as repeated failed payment attempts. These IP addresses may be blocked for a limited period to protect our site and users.
Temporary denylist of credit cards or payment methods associated with previously flagged IP addresses. This denylist may persist for a short duration to reduce the risk of fraud.
These automated measures do not have any legal or similarly significant effect on users and are solely intended to maintain the security and integrity of our store.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you do not have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it is their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services:
Cookies Necessary for the Functioning of the Store
| Cookie Name | Purpose | Duration | Set By |
|---|---|---|---|
wordpress_logged_in_[hash] | Identifies the logged-in user and ensures proper session management. | Session | WordPress |
wordpress_sec_[hash] | Security cookie used for logged-in user authentication. | Session | WordPress |
woocommerce_cart_hash | Helps WooCommerce determine when cart contents/data change. | Session | WooCommerce |
woocommerce_items_in_cart | Tracks the number of items in the cart. | Session | WooCommerce |
wp_woocommerce_session_[hash] | Stores a unique code for each customer so WooCommerce knows where to find cart data in the database. | 2 days | WooCommerce |
wp-settings-{time}-[UID] | Customizes admin interface for the logged-in user. | 1 year | WordPress |
wordpress_test_cookie | Tests if cookies are enabled in the browser. | Session | WordPress |
store_notice[dismissed] | Remembers if a customer closed a store notice. | Session or Persistent | WooCommerce/Theme |
tk_ai | Stores a randomly generated anonymous ID. Used only in the admin dashboard for Jetpack analytics. | Session | Jetpack/Automattic |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage, or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
